At Red Instead, if you are not 100% satisfied with your purchase, we’re here to help. We’d love to know where things went wrong, or how we can improve. Please contact us to let us know more.
We deliver products using Australia Post within Australia and Australia Post or other service providers for delivery to all other countries. Orders are dispatched within 3 business days and shipping times are estimated at between 6-14 business days depending on your location around the world.
RETURNS & EXCHANGES
At Red Instead, we will happily exchange items where notice of the intention to return item has been emailed to Red Instead within 7 days after date of delivery and sent along with original email invoice. For all exchanges or returns, product must be posted back to Red Instead at the customer’s expense. Shipping costs are non-refundable. Once we receive your item, we will notify you on the status of your return after inspecting the item. The item for exchange must be in new and unused condition with all packaging and boxes intact and tags attached. If we are contacted outside the 7 day limit, Red Instead may refuse any requests for exchange. Items will be exchanged at the retail prices/values that were effective on the date of the original transaction. Where a sale item has been purchased, customers are unable to exchange.
In accordance with Australian Consumer Law, we do not refund for change of mind. Full refunds are only available on faulty items. If you received a damaged product, please notify us immediately for assistance. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
RETURN OF GOODS VIA MAIL
Before returning goods please send an email to Red Instead describing the problem or reason for return. We will then email you with the return address. When approved, the item/s must then be forwarded to Red Instead. For countries other then Australia please indicate ‘return of non conforming merchandise’ on customs forms. Once we receive the item/s, allow 1-2 weeks from the day you return your goods to process the return, whether it be the exchanged goods delivered to you, a refund, or a credit note issued. You, the customer, will be responsible for shipping and handling charges associated with returns. Refunds will be made within two weeks of the return of the product.